Store Policies


We at Carpio Media strive to ensure your complete satisfaction with your purchases. Below is our returns and replacements policy to guide you through the process:

10-Day Buyer's Remorse Return Policy:

  • We offer a 10-day 'buyer's remorse' return policy. Unopened boxes can be returned with no questions asked.

  • Opened and flown products can be returned within 10 days of purchase and must be in new working order, subject to our discretion.

  • Opened boxes will incur a 20% restocking fee.

  • To initiate a return, please email info@carpiomedia.com, and our returns department will process your request.

Conditions for Returns:

  • Returned merchandise must be in its original condition and accompanied by the packing slip included in your order, along with the original documentation and packaging. Failure to meet these conditions may result in the return not being honored.

  • The product must not have been altered in any way and must still have the security tags attached.

  • If you receive damaged or incorrect items, please contact Customer Support within 5 business days of receiving your shipment for necessary corrections.

Shipping & Delivery:

  • FOB Origin, Freight Prepaid: This means the seller/shipper pays the shipping costs, while the buyer/receiver assumes responsibility for the goods at the point of origin.

  • We offer free ground shipping for orders over $599 to the 48 continental states. Please note this offer does not apply to Hawaii, Alaska, Puerto Rico, or the U.S. Virgin Islands.

  • International Shipping Policy: We ship worldwide. All duties and taxes are the responsibility of the customer.

  • Customers are responsible for providing accurate shipping addresses. Additional shipping charges may apply for packages returned due to incorrect addresses provided by the customer.

Shipping Times:

  • Orders placed before 2 PM EST on business days will ship the same day if verified. Orders placed after 2 PM EST will ship the next business day.

  • Shipping times do not include the day the order ships and are subject to delays beyond our control.

Privacy & Security:

  • We take precautions to protect our users' information, encrypting sensitive data with Secure Socket Layers (SSL) encryption software.

  • We respect our users' privacy and provide options to opt-out of communications such as newsletters.

Changes to Policy:

  • We reserve the right to change this policy without prior notice. Any revisions will be effective upon posting on our website.

For further assistance, you can contact us at 929-350-0095 or fill out the contact form on our website, and one of our team members will assist you promptly.

Address:

Carpio Media LLC

Forest Hills, NY 11375